Client Feature:
Thistle Hotels
Case Study
Thistle Hotels required an updated Intranet and a Document Management System. Digital Asset management in a locationally diverse organisation.
EurekaStep worked with Thistle Hotels to scope, source and customise off the Shelf Software to best fit both the budget available and functionality required.
Working to a tight deadline delivery was secured and staff at Thistle Hotels’ 49 hotels now have instant access to up-to-date information.
Step 2: ... that cracks the problem ...
Media
"...Shell is also in the service business and it always delights me to receive exemplary attention. We have an ongoing Shell program now at our retail sites which asks one question after the Shell experience: 'Did our service make you smile?' Your handling of my problem sure did.
The service level was excellent: Timely intervention. Polite language. Kept me appraised of developments. Personal accountability to resolve issues. Gentle reminders sent to 'nudge' us to complete."
Head of Finance, Retail Services, Shell Africa